At Cotton Exhibition, we want you to be satisfied with your purchase. Please review the following policy before placing your order.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests may be accepted only if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Return Eligibility

Products may be eligible for return if:

  • The wrong product was delivered
  • The product received is damaged or defective
  • The product is materially different from the product ordered

Products must be returned in their original condition and packaging, where applicable.

Non-Returnable Items

Returns may not be accepted for products that:

  • Have been used, washed, altered, or damaged after delivery
  • Are returned without the original packaging where required
  • Are returned after the applicable return period
  • Do not meet the return eligibility requirements

Return Request

To request a return, please contact our customer support team with:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Clear photographs/videos, where applicable

Our team will review the request and provide further instructions.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or as otherwise communicated by our team.

Refund processing time may vary depending on the payment provider or bank.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery with supporting photographs/videos so that we can investigate and assist you.

Exchange

Product exchanges, where available, are subject to product availability and our return eligibility requirements.

Shipping Charges

Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from us.

Policy Changes

Cotton Exhibition reserves the right to update this Returns & Cancellations Policy from time to time.

Contact Us

For return or cancellation assistance, please contact our customer support team through the contact details available on our website.